Orders & shipping
how to contact us?
For order-related questions, contact us through the platform you ordered from (TikTok Shop, Amazon, or our website).
For website orders, please email support@perkhydration.com
When will my order ship?
We will work quickly to ship your order as soon as possible. Usually between 1-2 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you ship internationally?
At this time, we only ship within the United States. We’re actively working on expanding to international shipping in the future — stay tuned!
Which shipping carriers do you use?
We primarily ship orders through trusted carriers such as USPS, UPS, and FedEx to ensure fast and reliable delivery.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use that link anytime to follow your package’s journey to your door.
You can also visit our Tracking Page for further details.
Need more details?
For full terms and additional information, please visit our Shipping Policy
returns & exchanges
What is your return policy?
Because our products are consumable, all purchases are final sale. However, if your order arrives damaged or defective, reach out to us and we’ll be happy to help.
Need more details?
For full terms and additional information, please refer to our REFUND POLICY
delivery issues
My order is delayed. Should I contact support?
If it’s been less than two weeks since your shipping confirmation, your package is likely still in transit. USPS and UPS sometimes experience delays. If it’s been longer, feel free to reach out support@perkhydration.com
What if something’s wrong with my delivery?
For any shipping concerns, please contact our support team with photos of the item and packaging.
Note: We are not responsible for lost or stolen packages after delivery. Please reach out to our team or the carrier directly to file a claim.
product questions
Why do you use silicone?
Silicone also known as Polydimethylsiloxane, Methylated Silica, is in our formula to help with the foaming of the product.
What is the prop65 warning?
Prop 65 warnings are legally required for any product produced in a manufacturing plant or a product that includes imported ingredients that do business in California. Just to reassure you, there are no ingredients in the product itself that are known to cause cancer or reproductive harm. You can learn more by heading here: https://www.p65warnings.ca.gov/
Is PERK NSF certified?
We are not NSF Certified however, our product is made in a GMP Compliant facility and goes through a 5-7 day testing period before we receive it and contains no banned substances.
discounts & payments
What payment methods do you accept?
We accept all major credit and debit cards
What discount codes are available?
You can use code PERK10 at checkout for 10% off. Athlete & Affiliates codes are also valid.
affiliate & athlete program
How can I become a PERK Affiliate?
You can apply to be an affiliate by visiting the Affiliate page on our website. Once approved, you’ll receive a unique referral link and earn commission on sales.
Where do I manage my affiliate account?
Once accepted, you’ll receive login access to your affiliate dashboard, where you can track clicks, sales, and earnings.
What’s the difference between an athlete and an affiliate?
Affiliates earn commissions on referred sales, while athletes are handpicked based on performance, social presence, and overall impact. Athletes may receive products, exclusive deals, and bonus incentives.
